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Secrets Of Sea Moss

Shipping Policy

Delivery Process

Our delivery process includes a handling or production time, in addition to the transit time. Delivery Time = Handling time + Transit time.

Delivery Time Frame

Our standard delivery service ensures that domestic orders are typically fulfilled within a 7-day timeframe, providing you with prompt and reliable shipping.

Handling Time

Our products are crafted with care, undergoing a meticulous production process that includes a handling time of 1 to 2 business days. We primarily use Royal Mail for our deliveries, but we may also employ alternative courier services as needed to guarantee timely and efficient delivery to our customers.

Shipping Rates

Enjoy affordable shipping with our standard delivery service within the UK, available at a rate of just £1. Experience reliable and efficient delivery right to your doorstep, ensuring your purchases arrive promptly and securely.

Incorrect or Incomplete Addresses

Due to the perishable nature of our products, it's vital that we receive the correct shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will not refund you. This also applies to orders that are returned due to the recipient not being available for delivery. Please note: It is crucial that you provide us with the correct shipping address. We cannot be held responsible for any incorrect or incomplete addresses, and we will not issue refunds for orders sent to an incorrect address provided by the customer.

Packaging

Our Sea Moss products are securely packaged to maintain their freshness during transit. We use eco-friendly packaging materials wherever possible.

Tracking

Once your order has been dispatched, we will provide a tracking number via email. Please allow up to 24 hours for the tracking information to become available.

Disclaimer

As our products are freshly made to order and contain NO preservatives, it is crucial that the items are received within the FIRST attempted delivery. After the FIRST delivery attempt has been made by the courier, we take no responsibility for the condition of the item received and would be unable to provide a full refund or replacement. If any items are returned to our facility that have been deemed undeliverable or local duties have not been paid, we will not offer a refund nor replacement item.

Contact Information

Email: secrets.seamoss@gmail.com